PRIVACY POLICY
Ordering from Jasminerene.com is secure and safe. We use a secure network through wix.com such as paypal and Square at check out. Any personal information obtained through Jasminerene.com is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties. All information provided is used exclusively by Jasminerene.com only. We take the necessary precautions to keep your information safe. We will keep all Personal Information we receive from you confidential. We implement a variety of physical and electronic security measures to maintain the safety of your Personal Information.
COMMUNITCATION & MARKETING
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offer via e-mail. You will also be given the opportunity to receive such communications from us when you subscribe with us. All subscribers have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us, you can click on the "unsubscribe" link in any email communications which we might send you.
DESIGN INTEGRITY
Jasmine Rene Studio Fashion design sector does not duplicate other designers work, we create all our custom dresses, be it for Prom, Bridal or special occasion from scratch. We use our own patterns and sketch based off of the ideas and inspirations given to us from our private clients. We Will Not create half a garment or take credit for someone else's work. In order to keep the integrity of our brand all designs and items that are created are exclusive to Jasmine Rene Studio.
CUSTOM DESIGN REFUND POLICY
Custom made to measurement designs sales are FINAL. NO REFUNDS, NO RETURNS & NO EXCHANGES. This includes items listed under the Gowns tab, and items listed as Pre-orders (Which are custom made). These items are cut and sewn and produced in our studio. Once your order is placed production begins. If you need to make a change to a custom order please email us orders@jasminerene.com.
BOUTIQUE RETURN/EXCHANGE POLICY
Boutique items, including Clothing, Jewelry, Shoes and Accessories, are non refundable. However these items are available for one time exchange within 7 days of purchase. Items must be unworn, in good condition with original tags and proof of purchase. When returning an item for an exchange, please be sure to include the following in your package; Order Number and the size you are exchanging for. If your alternative size is out of stock contact us to discuss an alternative garment. If the return is shipped outside of the 7 day return window the customer's package will be returned to customer. We DO NOT cover return shipment cost.
Return Address:
Jasmine Rene Studio
3982 Mayfield rd
Cleveland Hts Ohio, 44121
What to include in exchange packaging:
- Full Name
- Contact Number/Email
- Size You Are Exchanging For
*Shoes must be returned in original packaging. Shoe box is not packaging.
If shoes are returned not in packaging they will be denied and sent back.
Damages and issues
Please inspect your order upon receiving, contact us immediately if the item is defective, damaged or if you
receive the wrong item in order for us to evaluate and rectify the issue.
Please submit photos or concerns to orders@jasminerene.com
SHIPPING
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. If there are issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, your order will be canceled and your money refunded to you. If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service or FEDEX. Jasmine Rene Studio DOES NOT hold responsibility for packages that state DELIVERED. We do not issue refunds for packages that state being delivered.
For Custom orders please allow 7-15 business days for production and shipping time.
Boutique items are shipped within 3-7 business days. If you need a garment shipped sooner please place your order in enough time to receive it by your specific date. There is an additional fee for rush order shipments.
Due to COVID-19 some orders are subject to delays.
When your order has been shipped, you will receive an email with tracking information. We do not issue refunds for packages that state being delivered. Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.
CONTACT US
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about your order or services we provided you, please do not hestitate to contact us. We will be delighted to answer any questions you may have. You can contact us here!
COPYRIGHT AND TRADEMARK NOTICE
All contents of this Web site are: Copyright ©Jasmine Rene LLC. | Jasmine Rene Studio All rights reserved worldwide.
